PRIVACY POLICY FOR GRAMS

WHO WE ARE

The GRAMS mobile application and website is operated by GRAMS MEAL PLANS REGIME L.L.C. – incorporated and registered in the United Arab Emirates with company number CN 4864913, whose registered address is at Musaffah, Abu Dhabi, United Arab Emirates ("we", "our", or "us"). We collect and use your personal information to: 

1. Help direct you to products and services which may be of interest to you.

2. Provide our services to you.

3. Contact you with information, offers, suggestions, and recommendations of products and services.

Where we use “our platform” in this privacy notice, we mean our mobile application and www.gramsapp.com

OUR PRIVACY TERMS

The Information We Collect About You

Each time you visit our platform, we may automatically collect the following information:

- Information about which pages you visit and which resources you use on our platform.

- Information about how you accessed our platform.

- Your IP address (used to connect your device to the internet).

- Your device’s operating system and platform.

- The type and version of your browser.

- Traffic data, including the number of visitors, sessions, and page visits to our platform.

- Location data.

- Time zone settings.

We also collect any information you provide directly by filling in forms on our platform. If you create an account with us, we may additionally collect:

- Your name.

- Your email address.

- Your address.

- Your telephone number.

- Your biometrics

- Any required know-your-customer (KYC) information.

Where We Get Your Information From

We collect the information you provide to us directly when creating an account or completing forms on our platform. We also collect information directly from your device, including through cookies (refer to ‘Our Use of Cookies’ below for details).

Why We Need Your Information

We use the information collected to:

- Administer our platform and provide our services.

- Improve the platform’s content and usability.

- Enable you to participate in interactive features.

- Analyze how visitors use our platform across multiple devices.

- Enhance your experience.

We may also use the information you provide to:

- Direct you to products or services of interest.

- Contact you with information, offers, suggestions, and recommendations of products or services.

- Contact you about products or services in which you’ve expressed interest.

You are not obligated to provide any information or verify the accuracy of data collected from other sources.

Who Do We Share Your Information With?

We may share your information with other organizations, including affiliates or subsidiaries bound by similar confidentiality obligations. We use Google Analytics to analyze how visitors use our platform. This data is anonymized and helps us improve the platform’s functionality.

We also use third-party suppliers for products and services. Your information is shared only where necessary for them to provide these services.

GRAMS will not share debit/credit card details with third parties, and such information is not stored, sold, shared, rented, or leased.

Where Is Your Information Stored?

Your information is stored on secure virtual private cloud servers. While we take steps to protect your data, information transmitted online is not completely secure. Transmission is at your own risk, and we use strict security features to prevent unauthorized access once your data is received.

How Long Do We Keep Your Information?

We retain your information as long as necessary, in compliance with relevant laws, to ensure you receive information on products, services, and offers relevant to you.

Profiling and Automated Decision Making

We use Google Analytics to collect details on how you use our platform, including behavior patterns and device tracking. This helps us improve the platform’s functionality.

Your Rights

You have rights regarding your information, including:

- Accessing your information.

- Withdrawing consent for processing.

- Updating information to ensure it is accurate.

- Deleting or erasing information (right to be forgotten).

- Restricting or objecting to our processing.

- Data portability (requesting the transfer of certain data).

To exercise these rights, contact us at hello@gramsapp.com. If you unsubscribe from emails, click “unsubscribe” at the bottom of the email.

Making a Complaint

For any concerns or complaints, please contact us at hello@gramsapp.com

OUR USE OF COOKIES

What Are Cookies?

Cookies are text files containing small amounts of information downloaded to your device when you visit our platform. These cookies allow our platform to recognize you on subsequent visits.

How and Why We Use Cookies

We use cookies to:

- Recognize you whenever you visit our platform.

- Measure how you use the platform to improve your experience.

The information we collect via cookies may include your IP address, browser, and other log information, but will not usually identify you personally. We may require your consent for non-essential cookies.

We use third-party performance cookies to analyze how visitors use our platform, such as which pages they visit and how they navigate. We use Google Analytics for this purpose, but do not allow Google to share our analytics data.

Managing Cookies

You can manage your cookie settings in your web browser. More information on cookies and their management can be found at https://ico.org.uk/for-the-public/online/cookies/.

Changes to This Policy

We will regularly review and update this policy to ensure the accuracy of the information. Any changes will be highlighted on our platform.